Return & Refund Policy

Thank you for shopping at 【请替换：店铺名称】. We want you to be completely satisfied with your purchase. Please review our return and refund policies outlined below for orders placed through 【请替换：店铺域名】.

1. Return Eligibility Window

We accept returns and exchanges within 30 calendar days from the date you receive your package. Return requests submitted after this 30-day period will not be approved.

2. Return Item Requirements

To be eligible for a return, items must be unused, unwashed, and returned with all original packaging, tags, and accessories intact. Items must be free of stains, damage, or signs of wear. Please note that clearance sale items and personalized or customized goods are non-refundable and cannot be exchanged.

3. Return Shipping Cost

If the item arrives defective, damaged, or incorrect: We will cover all return shipping costs and provide a prepaid return shipping label by email once your return request is approved.
If you return an item due to personal preference, wrong size, or change of mind: You are responsible for the return shipping cost. Additionally, a $3.99 return processing fee will be deducted from your refund.

4. Refund Processing Time

Once we receive and inspect your returned items, we will process your refund to the original payment method within 5 to 7 business days. Please note that the time it takes for the funds to appear in your account depends on your bank or payment provider.

5. Damaged & Lost Package Compensation

If your package is lost or severely damaged during transit, please contact us at 【请替换：客服邮箱】 within 7 days of receiving the parcel. Include photos of the damaged outer box and items. We offer free reshipment or a full refund without requiring the return of damaged products.

6. Return Process

Submit your return request by contacting us at 【请替换：客服邮箱】.
Wait for our approval and receipt of the return shipping label if applicable.
Ship the item back and provide the tracking number if requested.
After the warehouse inspects the returned item, we will initiate your refund.

7. Order Cancellations

Orders can be canceled within 24 hours of placement. After this period, we may have begun processing your order, and cancellation may no longer be possible. Please contact us promptly at 【请替换：客服邮箱】 if you wish to cancel.

Shipping Times

Our order processing time is typically 1-2 business days. Shipping usually takes 5-10 business days depending on your location and selected shipping method. Shipping fees are calculated and displayed at checkout.